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Answers about Maine emergency resources when a loved one’s in crisis


If you need help NOW, call the Maine Mental Health Crisis Hotline
at 1-888-568-1112


Q: What’s the difference between a mental health emergency and a crisis?

The behavior of someone experiencing a crisis can be unpredictable and change dramatically without warning. Most importantly—always consider safety first!

  • Emergency: a mental health emergency is when your loved one is likely to harm himself/herself or others, or has already done so. If you feel scared or unsafe, call 911!
  • Crisis: If you think it’s a crisis, it IS a crisis. If you’re not sure, it’s always better to call the Maine Mental Health Crisis Hotline at 1-888-568-1112 than to worry. These are the best trained individuals to assess your situation, recommend what you can do now to help your loved one, and what to do after a crisis call based on the specific issue(s) you are facing.

 Q: What if I don’t know HOW to help or WHAT kind of help my loved one needs?

  • Call the Maine Mental Health Crisis Hotline at 1-888-568-1112 and they’ll help you figure out what you need and where you can go for help for your loved one. Or you can check out our When to Seek Help page.
  • If you feel overwhelmed and need support for yourself, you’ll find information for families and others here, or you can contact us for personal assistance.

 Q: I’ve called 911 or the Maine Mental Health Crisis Hotline. Now what?

Whether your loved one was taken to a hospital or remains in the home, you can follow these guidelines:

  • If you originally called 911 only, call the Maine Mental Health Crisis Hotline
    at 1-888-568-1112  to find guidance beyond the crisis. The crisis team can help you find a Maine counselor and other resources, and set up appointments for care.
  • If your loved one IS receiving care, you should call the provider’s office. If it’s after hours and you’d prefer to talk with someone immediately, call the Maine Mental Health Crisis Hotline at 1-888-568-1112.
  • Also visit our page—What to expect when you begin to get help —to understand your options and how the system works. Call or email us if you’re not sure what you need and this is NOT an emergency.

 Q: Are there Maine Support Groups for a loved one facing a mental health crisis?

If your loved one is interested in trying a support group, the Maine Chapter of the National Alliance on Mental Illness (NAMI) website, NAMI Maine, lists local support meetings for people with mental illness.

Q: What other resources can I find in Maine for a loved one facing a mental health crisis?

Visit our Maine Mental Health Resources page for a list of service providers and other information to get you started.  Please contact us if you have a resource you’d like to suggest or if you’re having trouble finding what you need for your loved one.

Please note that Family Hope Maine does not endorse or recommend any particular resource on this site.


This Family Hope ME Decision Aid helps you determine how to get emergency help in Maine for a mental health<br />crisis

Words of Hope

"When your family is in crisis, and your acutely ill loved-one is so altered in personality and affect, it can feel like someone you love has died. It is hard to believe that things could get better – but they can!  "
- CT


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PO Box 1385
Scarborough, ME 04070-1385




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Family Hope is Maine's resource for finding mental health services. We do not endorse any one program or organization. Our mission is to connect you to options, saving you time and frustration.
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